TVS TV Frame Sales Terms

Seller: Treasure Valley Solutions LLC

Mailing address: PO Box 204, Meridian, ID 83656.

Version: 2026-10-17. Applies when presented and accepted at checkout.

1. Seller and scope

These TV Frame Sales Terms apply to decorative television frames and bezels purchased from Treasure Valley Solutions LLC ("TVS," "we," or "us") through the TVS website. TVS is your seller and your contact for order questions, cancellations, returns, damaged shipments, and refunds. Your purchase is from TVS even when the manufacturer ships directly to you.

These terms cover the frame products listed in your order. A television, wall mount, installation, electrical work, wall modifications, and other services are not included unless your order expressly lists them. Separately purchased services are governed by their written scope and agreement.

2. Choosing a compatible frame

Choose the frame variant that is verified for your television's exact model, model year, and screen size. A matching screen size or a gallery photograph alone does not establish compatibility. Review the model information, frame collection, style, finish, size, and included parts shown in your order before paying.

Provide accurate TV and delivery information. If you are unsure of the model or fit, contact TVS before purchasing. We may pause an order and ask for clarification where the selected pairing or information needs review. We will not substitute a different model, finish, or size without your agreement.

Product and lifestyle images are illustrative. Display settings and lighting can affect how colors appear. This does not excuse supplying an incorrect product or a material mismatch with the product description.

3. Prices, taxes, and payment

Prices are in US dollars. TVS's frame selling prices are set to match the manufacturer's current retail pricing, consistent with TVS's MAP requirements. The price and any applicable taxes and shipping charges shown for your order before payment are the amounts you authorize. A later catalog price change does not automatically change an already paid order.

Shipping is a flat $75 per order to an eligible delivery address, including any split shipments TVS arranges for that order. TVS will not add a higher freight charge to a paid order without your agreement.

TVS's current tax collection policy is to collect applicable sales tax for Idaho delivery addresses. Tax collection will be adjusted where required by law. Taxes, including any applicable tax on shipping, will be shown before payment. This statement is not advice about any separate tax obligations you may have.

Payment is processed through Stripe-hosted checkout. Payment must be confirmed before TVS submits the order to the manufacturer. An unpaid or pending payment is not confirmation that a frame has been ordered from the manufacturer. TVS will not ask you to send card details by email.

If a material pricing or listing error is discovered, we will contact you before proceeding. You may agree to a corrected order or receive a full refund of the affected canceled purchase. We will not charge more without your authorization.

4. Order review and manufacturer submission

After payment, TVS reviews the order and submits it through the manufacturer's reseller ordering process. A payment confirmation means TVS received payment; it does not mean that the manufacturer has accepted or shipped the order.

Frames are subject to manufacturer availability and acceptance. TVS does not guarantee stock, manufacturing time, a shipment date, or a delivery date unless we make a specific written commitment for your order.

If we cannot fulfill your order as agreed, we will contact you with available options. A delay notice will provide an updated estimate when available and explain your cancellation and refund options. We will obtain delay consent where required by law and cancel and refund when required consent is not received. Nothing in these terms replaces applicable shipment-delay requirements.

If a manufacturer submission has an uncertain outcome, TVS will check the existing submission before attempting another one. A reconciliation hold is not a promise of stock or shipment.

5. Delivery and tracking

Delivery is currently limited to eligible addresses in the contiguous United States, including Washington, DC. We do not currently offer delivery to Alaska, Hawaii, US territories, international destinations, or military APO/FPO/DPO addresses. An address that the available carrier cannot serve must be resolved with TVS before fulfillment.

The manufacturer may ship your frame directly to the delivery address on your order. Tracking is provided when available from the manufacturer or carrier. Creating a shipping label does not necessarily mean the carrier has received the package, and carrier estimates are not guaranteed delivery dates.

Check your delivery address before payment and contact TVS promptly about errors. After submission, address changes may not be possible. We will disclose any proposed additional cost and obtain your agreement before charging it.

If a package is missing, shows delivered but cannot be found, or arrives incomplete, contact TVS. We will investigate with the manufacturer and carrier and arrange an appropriate resolution. A carrier scan alone does not eliminate your rights relating to a missing or undelivered order.

6. Changes and cancellations

Contact TVS as soon as possible to request a change or cancellation. A request does not by itself confirm that a submitted order has been changed.

For a cancellation request received before TVS submits the order to the manufacturer, TVS will cancel and refund the full amount paid for the canceled order, including shipping and tax.

After manufacturer submission, TVS will attempt to change or cancel the order but cannot guarantee the manufacturer can stop it. We will confirm the result. If cancellation is not possible, the return provisions below apply. We will not impose an undisclosed cancellation fee.

TVS may cancel an order that cannot be fulfilled, is incompatible, has an unresolved delivery restriction, or cannot be verified as a legitimate purchase. We will notify you and refund amounts paid for the canceled order. We will not replace it with another product without your approval.

7. Standard-item returns

For an ordinary change-of-mind return of a standard item, contact TVS within 14 calendar days after delivery to request return instructions. Send the authorized return within 14 calendar days after receiving those instructions.

Return the frame unused and uninstalled, with its original packaging and included parts. Do not ship an item to the factory or to a return address found online without TVS's instructions. Obtain tracking and package the item to protect it in transit.

For an eligible change-of-mind return, the customer pays return shipping. TVS will refund the returned product price and applicable tax. The original $75 delivery charge is not refunded for a change-of-mind return, except where law requires otherwise. TVS will not charge a restocking fee under this policy.

If a return does not meet the stated condition requirements, TVS will explain the issue and available resolution before making any proposed deduction. This ordinary-return section does not restrict remedies for a defective, damaged, incorrect, or misdescribed product.

8. Custom and special-order products

A custom or special-order product may have different cancellation or change-of-mind return restrictions only if those restrictions are clearly disclosed for that specific item before payment and you expressly accept them.

We will not treat a standard item as nonreturnable merely because it was shipped from the factory. No special-order exclusion removes remedies that apply to defective, damaged, incorrect, or misdescribed goods under applicable law.

9. Damage, defects, and incorrect items

Inspect the package and frame promptly after delivery. Contact TVS as soon as you discover shipping damage, a missing part, a defect, or an incorrect item. For visible shipping damage, reporting within 48 hours is recommended to help document a carrier claim; it is not an automatic cutoff of your legal rights.

When safe and reasonably possible, retain the packaging and provide your TVS order number, a description of the issue, and photographs of the packaging, shipping label, and affected item. Do not install a visibly damaged or incorrect frame.

TVS will coordinate the customer resolution and any necessary manufacturer or carrier claim. Depending on the issue and applicable law, the resolution may include replacement parts, a replacement product, repair, or a refund. We will not require you to recover directly from the manufacturer or carrier before TVS addresses your claim.

For a confirmed damaged, defective, or incorrect product supplied under your order, TVS will cover reasonable necessary return or replacement shipping. If the affected purchase is refunded because of that issue, the refund includes the affected product price, applicable tax, and the shipping charge attributable to it, including the full original delivery charge if the entire order is refunded. For a confirmed undelivered order that is refunded, TVS will refund the order's product price, shipping charge, and applicable tax.

10. Refund processing

TVS handles customer refunds. Approved refunds are issued to the original payment method unless another method is legally required or agreed with you. TVS will issue the refund within five business days after confirming a cancellation or receiving and reasonably inspecting an authorized return.

If a refund requires investigation or more information, we will tell you what is needed and provide an update. This does not extend a refund deadline imposed by law. Your bank or payment provider may take additional time to post the refund.

11. Manufacturer warranties and customer rights

Any manufacturer warranty applies according to its actual written coverage, eligibility, and procedures for the purchased product. TVS does not promise an unverified warranty term, transferability, coverage, or manufacturer response time. Contact TVS for help identifying the applicable warranty and requesting service.

These terms do not exclude or limit nonwaivable consumer rights, applicable implied warranties, or remedies that the law requires. Rights and available remedies may vary by state. A special-order label, inspection recommendation, or ordinary-return deadline does not override those rights.

12. Order communications and privacy

TVS may send transactional messages about payment, review, manufacturer submission, delivery, tracking, returns, or refunds. Optional marketing and SMS consent are handled separately and are not required to purchase a frame.

We share information needed to process and deliver your order with the payment processor, manufacturer, and delivery providers. See TVS's Privacy Policy for further information about how we handle personal information. Do not send dealer credentials, TV account passwords, or payment-card details when requesting help.

13. Contact and applicable version

For order support, contact Treasure Valley Solutions LLC at info@treasurevalleysolutions.com or (208) 991-3502. Include your TVS order number when available. Our mailing address is PO Box 204, Meridian, ID 83656. This is a correspondence address, not an authorized product-return address. Request return instructions before shipping a product.

The version presented and accepted at checkout governs that order, subject to applicable law. Later policy changes will not retroactively reduce your rights under an existing order.